Customer Success Evolution: Interview with Sam Loveland, Chief Customer Officer at SalesLoft

In an interview with Sarah Norton on Unturnable, SalesLoft's Chief Customer Officer Sam Loveland explains that customer success has evolved from informal support to process-driven adoption and now to a data-driven approach focused on delivering rapid, measurable business outcomes as customers have become smarter, more demanding, and more invested in their own success, making the role both easier due to better data and harder due to rising expectations.